Why can’t I access my subscription? Hannah Brown 30 November 2021 14:13 Updated Your payment card may have expired. Log in to your account, select “Billing Details” in your account section, then select “Update Billing Details” and enter a new card. Related articles How do I sign up to a monthly or annual subscription? How to Cancel my Subscription Can I download and watch productions offline? Why are some productions no longer available and when will they be back? How do I change my password?